Help & F.A.Q

At JoyX, we are committed to providing exceptional customer service and ensuring that all of your inquiries are valued. If you have any questions, comments, or concerns, please don't hesitate to reach out to us. You can contact us through our online contact form or via our customer support line at +1 (971)-213-2023 from Monday to Friday, 9 AM to 6 PM EST, or through email at We aim to respond to all messages within 24 hours, and our goal is to make sure you have a great experience with JoyX. Our dedicated team is always here to assist you in any way we can.

Shipping & Delivery

Do you ship overseas?

Thank you for your interest in JoyX! At this time, our official store is only able to offer domestic shipping. We apologize for any inconvenience this may cause, but we are actively working on expanding our shipping capabilities to include international destinations. Please check back with us periodically to see if we have added your country to our list of shipping destinations. We appreciate your support and look forward to serving you in the future!

Where is my package?

We understand how frustrating it can be when you are unable to locate your package. Check your email/messenger for the tracking number. It takes 24-48 hours for updates after shipping. Check the carrier tracking site for the status. If delivered but not found, check the apartment office, locker, or neighbors' doors. If still can't find it, email us athello@gojoyx.comwith the order number for assistance.

How can I modify the shipping information for my order if I made an error during checkout?

We understand that errors can occur while placing orders. Our team will do their best to assist you with modifying the shipping information before the order is shipped out. However, if the order has already been shipped, we suggest contacting the location that you mistakenly put to see if they can forward the shipment to you.

To request changes to your shipping information, please contact us at+1 (971)-213-2023or email us athello@gojoyx.comas soon as possible. We will do our best to help you in a timely manner.

Returns & Replacements

How do I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  or simply click the link below!


When will I receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

I got a defective or damaged product, what should I do?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.